Frequently Asked Questions

Yes. All Zyvora formulas are dermatologist tested and free from sulphates, parabens, and harsh synthetic fragrances. They are designed for South Asian skin types including sensitive, combination, and oily skin. If you have a known allergy to any specific ingredient, please review the full ingredient list or contact us.

Most customers notice a visible difference in skin texture and brightness within 3–4 weeks of consistent daily use. For dark spots and hyperpigmentation, allow 6–8 weeks for meaningful results. Consistency is key — use your products every morning and evening for best results.

Absolutely — our products are formulated to work together as a complete routine. Our recommended order is: Cleanser → Serum → Moisturiser/Cream → SPF (morning). Our Combo Deals bundle the perfect pairings for you. All products are compatibility-tested together.

Yes. Zyvora is formulated specifically with melanin-rich South Asian skin tones in mind. Our brightening actives work to even out tone without bleaching or lightening — they restore your skin's natural radiance. Suitable for all skin tones from fair to deep.

Yes. Zyvora is 100% cruelty-free. We do not test on animals at any stage of product development, and we do not work with suppliers who do. Our products are also free from parabens, sulphates, and unnecessary additives.

Yes — COD is available across Pakistan. Simply place your order, and you pay when your package is delivered. No upfront payment required.

Standard delivery across Pakistan takes 3–5 business days. Orders placed before 2 PM are dispatched the same day. Lahore orders may arrive within 1–2 days. You will receive a tracking number once your order is shipped.

Free shipping applies on all orders over Rs. 3,500. For orders below that, a flat shipping fee of Rs. 200 applies. Our Combo Deals automatically qualify for free shipping.

Yes. Once your order is dispatched, you will receive a tracking number via SMS and email. You can use this to track your package in real time. If you don't receive a tracking number within 24 hours of placing your order, contact us on WhatsApp at +92-371-1495031.

We offer a 100-day hassle-free return policy. If you are not satisfied with your purchase for any reason within 100 days of delivery, contact us and we will process a full refund. No lengthy forms. No complicated process. Just contact us at info@zyvoraofficial.com or WhatsApp +92-371-1495031.

We sincerely apologise if this happens. Please take a photo of the item and contact us immediately via WhatsApp at +92-371-1495031 or email info@zyvoraofficial.com. We will send you a replacement or issue a full refund within 24 hours — no return needed for damaged items.

Refunds are processed within 3–5 business days once we receive and verify the return. Bank transfers may take an additional 2–3 working days depending on your bank. We will keep you updated throughout the process.